Return and Refund Policy

Last Updated: October 26, 2026

At pmluk, we are committed to providing a clear, fair, and transparent return and refund process for customers shopping within the United States.

This Return and Refund Policy explains our return eligibility requirements, return procedures, shipping costs for returns, refund processing times, and contact information.

1. Return Window

We accept eligible returns within 30 calendar days of the delivery date.

Customers must contact our customer support team within 30 calendar days after receiving their order to request a return.

The return window begins on the date the order is delivered, not the date of purchase.

2. Return Eligibility

To qualify for a standard return, the following conditions must be met:

• The return request is submitted within 30 calendar days after delivery.

• The item is unused and in its original condition.

• The item includes its original packaging, accessories, and components.

• Proof of purchase or a valid order number is provided.

Products that arrive damaged, defective, or incorrect will be handled separately in accordance with this policy and applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: hello@pmluk.com

Please include:

• Your order number

• Your full name

• The product you wish to return

• The reason for the return

• Photographs, if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide the appropriate return instructions.

Please contact us before shipping a returned item to ensure the package can be correctly identified and processed.

4. Return Shipping Costs

For returns requested because of a change of mind, ordering the wrong item, or other reasons unrelated to product quality, customers are responsible for return shipping costs.

The actual shipping cost may vary depending on the shipping carrier, package dimensions, weight, and shipping service.

For items that arrive damaged, defective, or incorrect due to our error, pmluk will cover reasonable return shipping costs.

Our free standard shipping offer for original purchases does not mean that change-of-mind return shipping is free.

5. Restocking Fees

Restocking Fee: $0.00 USD.

We do not charge any restocking fees for eligible returns.

No restocking fee will be deducted from approved refunds.

If our restocking fee policy changes in the future, the updated terms will be disclosed before purchase and will apply prospectively to orders placed under those terms, subject to applicable law.

6. Return Address

Our designated return address is:

pmluk

1504 S 3rd St
Garland, TX 75040
United States

Please contact our customer support team before shipping a return to receive the relevant instructions.

7. Refund Processing

After we receive and inspect your returned item, we will review whether the return satisfies our eligibility requirements.

If the refund is approved, it will be processed within 10 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method used for the purchase.

Additional time may be required for your bank or payment provider to post the funds to your account.

No restocking fee will be deducted from approved refunds.

8. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact our customer support team at:

hello@pmluk.com

Please provide your order number, a description of the issue, and relevant photographs if available.

We will review the circumstances and provide an appropriate resolution in accordance with applicable consumer protection requirements.

Where a return is required due to a defective, damaged, or incorrectly supplied product, pmluk will cover reasonable return shipping costs.

9. Exchanges

If you wish to exchange an item, please contact our customer support team.

Exchange requests will be reviewed according to product availability and the circumstances of the request.

For damaged, defective, or incorrect items, we will assist with an appropriate resolution.

If an exchange cannot be arranged, an eligible refund may be processed in accordance with this policy.

10. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible at:

hello@pmluk.com

We will make reasonable efforts to accommodate cancellation or modification requests before the order has shipped.

Once an order has shipped, cancellation or modification may no longer be possible.

Eligible products may be returned after delivery in accordance with this policy.

11. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

We do not require customers to accept store credit instead of a monetary refund where a monetary refund is required under this policy or applicable law.

12. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude or restrict consumer rights that cannot legally be waived.

Where applicable consumer protection laws provide additional rights or remedies, those rights remain unaffected.

13. Contact Information

For questions about returns, refunds, exchanges, or order cancellations, please contact:

Merchant Name: pmluk

Website: https://pmluk.com/

Customer Support Email: hello@pmluk.com

Telephone: +1 940-798-7072

Business and Return Address:

1504 S 3rd St
Garland, TX 75040
United States

14. Policy Updates

We may update this Return and Refund Policy to reflect changes in our operations or applicable legal requirements.

Updated policies will be published on this page with a revised "Last Updated" date.

Any changes to return fees or eligibility requirements will apply prospectively to future orders, as applicable, and will not retroactively impose additional fees on orders placed under earlier terms.